Privacy Policy

Objective and Scope

At Jagran Prakashan Ltd (‘Jagran’), we hold your trust in high regard and are committed to upholding rigorous privacy standards to protect your shared information.

This privacy policy outlines how we use information gathered by Jagran, its subsidiaries, and affiliates (collectively, the “Company”). The Company manages various websites, mobile apps, and services, delivering information through mobile devices, the internet, and other platforms (collectively, the “Services”). We adhere to this policy in line with relevant laws and may provide additional data privacy notices for specific services or regions.

Jagran.com, owned by Jagran Prakashan Limited, operates under the Companies Act, 1956, with corporate office in Noida, Uttar Pradesh. We aim to enrich your online experience by offering a range of services. Refer to the ‘About Us’ section for more details.

Ensure you review this Privacy Policy alongside the applicable Terms of Use when using Jagran’s services.

Policy Coverage

This policy explains how we handle your personal information, collected from website and app interactions. It applies to current and past website and app users, registrants, and those providing information to Jagran.

I. Personal Information Collection and Use:

Definition of Personal Information: Any data related to an identifiable individual, often identified through a name, ID, location data, or other factors, according to applicable laws.

Privacy Commitment: At our Company, safeguarding your privacy is our unwavering commitment. We collect the following information to ensure a seamless experience:

A. Information You Share with Us:

Name
Postal Address
Profile Image
Contact Number
Email
Home/Current Town
Gender
Address
City
State
Pincode
Year
Platform
Alerts
Contact Us Time

B. Enhancing Mobile Experience:
When you engage with our mobile application, we’re dedicated to enriching your experience. Here’s the data we gather to make it happen:

Device ID
Device Location
Microphone Access
Name
Email
Contact Number
Date of Birth
Citizenship/Residency
Gender
Photograph
Access to the Camera or Photo Album

Your privacy matters, and we’re committed to making your journey with us both enjoyable and secure.

Voluntarily Provided Information: Additional data collected when you provide feedback, modify content, email preferences, respond to surveys, participate in contests, or communicate with us through comments, questions, or email. This may include your name, email, mobile number, comments, postal address, and more.

B. Information Automatically Collected:

Cookies: To enhance service responsiveness, we use cookies and similar electronic tools. These collect data on website and mobile application activity, assigning unique user IDs and helping understand user interests. Some advertisers may also use their own cookies, which we don’t control. You may manage your cookie preferences, but blocking them may affect certain website or app features.

Log File Information: We automatically collect limited data about your device’s internet connection, IP address, browser type, operating system, clickstream patterns, and timestamps when you access our website, app, or services.

Clear GIFs: We use clear GIFs (Web Beacons) to anonymously track online usage patterns on our website. They may also be used in emails to monitor which ones are opened. We also passively collect data using Google Analytics and Google Search Console to understand your website usage.

C. Inferred Information from Usage and Log Data:

We collect and track information based on your behavior on Jagran Services to better understand our users’ demographics, interests, and behaviors. This information is used for internal research and analytics.

D. Information Obtained from Other Sources:

We may receive information about you from other online sources, adding it to our system and treating it according to this policy. If you provide information to a platform provider or partner we work with, they may pass your account information (e.g., name, email) to us. We may also obtain updated contact information from third parties for record correction, communication, or sharing with third parties.

E. Third-Party Services:

If you link or connect Jagran Services with a third-party service like Google or Facebook, they may share information like your registered email and public profile details with us.

F. Impact of Declining to Submit Personal Information:

If you choose not to provide personal information, we may not be able to offer certain services on our Application/Websites. We will notify you during account setup. However, we won’t be liable for the denial of services due to insufficient personal information.

II. Processing of Personal Information:

We collect and process personal data based on a lawful basis. This includes obtaining explicit consent or processing for “legitimate interests” required to provide services.

We use various information collection methods to improve user experience and service quality. Personal information is not associated with sensitive categories like race, religion, sexual orientation, or health when displaying tailored ads.

We send alerts, newsletters, and notifications, communicate about services, improve the website and content, conduct research, prevent and detect crimes, and more.

We may share information with customer support to resolve queries and concerns related to your rights or services.

III. Third-Party Services:

Third parties provide services on our behalf, and we may share personal information with them to deliver programs, products, and services. These third-party service providers are required to protect this information.

We don’t intend to transfer personal information to third parties without consent unless required by law or for relevant services. We don’t sell personal information collected online without consent.

Your personal information may be transferred to the European Economic Area (EEA) or outside the EEA to support the mentioned purposes. Transfers comply with standard data protection laws.

We share information with advertisers to help them understand our audience’s value and usually in aggregated statistics. We may contact you for content updates.

We use third-party advertising companies that may use your information to display ads of interest to you. We don’t store this data.

Jagran app contains a third-party SDK for targeting relevant content and ads based on device data and media consumption. Users can opt out of this service.

RBL, the third party, doesn’t collect personal information from your mobile device. For queries or clarifications, contact privacy@zapr.in.

Please note that information shared on third-party sites or platforms linked with our applications follows our privacy policy. Our sites and applications may have links to other sites, and we are not responsible for their privacy practices. We encourage you to read their privacy policies. All undefined terms follow the Terms of Use. Jagran.com doesn’t provide personal information to advertisers when interacting with targeted ads. However, advertisers may assume you meet their targeting criteria by interacting with an ad.

IV. YouTube Integration Statement

At Jagran Service, we employ YouTube API services and the unbranded version of the YouTube embedded player, collectively referred to as “YouTube Components,” to enhance your experience. Your use of Jagran Service, specifically when interacting with YouTube Components, is governed by the YouTube Terms of Service and Google Privacy Policy, to which you must adhere.

Please take a moment to review and familiarize yourself with the following documents:

YouTube Terms of Service: https://www.youtube.com/t/terms

Google Privacy Policy: https://policies.google.com/privacy

By accessing, using, or continuing to use Jagran Service in conjunction with YouTube Components, you agree to be bound by the terms and policies outlined in the above documents. Your privacy and data security are important to us, and we are committed to providing a seamless and secure experience. If you have any questions or concerns regarding this integration, please contact us at contactus@jagrannewmedia.com.

V. Children

To use the website/ mobile application you agree that you must be the minimum age (described in this paragraph below) or older.

The minimum age requirement for these purposes is 16 in countries other than India. However, if local laws mandate a higher age for Jagran to legally provide services through the website or mobile application, that higher age will be the minimum requirement. In all regions outside the European Union, if you are under 18 years old or below the age of majority in your jurisdiction, you must use Jagran under the supervision of a parent, legal guardian, or a responsible adult.

VI. Information Sharing

We restrict access to your Personal Information to employees who we believe reasonably need to know/or that information in order to fulfil their jobs to provide, operate, develop, or improve our products or services Jagran does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners who work on behalf of or with ‘JPL’ under confidentiality agreements. These companies may use your personal information to help Jagran communicate with you about offers from Jagran and our marketing partners. However, these companies do not have any independent right to share this information.
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Jagran terms of use, or as otherwise required by law.
We transfer information about you if Jagran is acquired by or merged with another company. In this event, Jagran will notify you before information about you is transferred and becomes subject to a different privacy policy.
Jagran works with vendors, partners, advertisers, and other service providers in different industries and categories of business. For more information regarding providers of products or services, please refer the section “Third party services” of this policy.

VII. Retention of personal information

Your personal information processed by Jagran will be maintained in a way that allows your identification for no longer than necessary, as determined by the specific purposes for which the data is processed, and in accordance with relevant legal, regulatory, contractual, or statutory obligations.

Once these stipulated periods have elapsed, your personal information will either be deleted or archived to conform to legal and contractual retention requirements or as dictated by statutory limitation periods.

Our storage of your personal data is strictly confined to the duration essential for the original collection purposes. The retention periods for various records are determined by the type of record, the nature of the associated activity, and the products and services connected to them.

We will retain your information for the duration necessary to fulfill your requests on our platforms, all the while remaining in compliance with pertinent laws and statutory requisites.

VIII. Monitoring

As allowed by applicable law, Jagran reserves the right to record and monitor your interactions with us, primarily for the purpose of upholding our legal and regulatory responsibilities as well as our internal policies. This monitoring may encompass activities such as recording telephone conversations. It’s important to note that this monitoring and tracking are not intended for children.

IX. Your Controls and Choices

A. Accessing and Rectifying your personal information
When you use the Services on our Website/application (or any of its sub sites), we make reasonable efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible. We ask individual users to identify themselves and the information requested to be accessed or corrected before processing such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. You can make such requests by sending us an e-mail.

B. Right to Rectification
You have the right for inaccurate or incomplete data we hold to be updated. You shall have the right to obtain from Jagran without undue delay the rectification of inaccurate personal information concerning you.

C. Data Portability
You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit to another controller, wherever feasible.

D. Data Erasure
We retain your personal information as long as necessary for us to provide services to you or you ask us to not retain your data. If you no longer want us to use your information then you can request that we erase your personal information and close your Jagran Services account. Please note that if you request for the erasure of your personal information;

We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend Jagran service account for fraud or safety reasons, we may retain certain information from that account to prevent that user from opening a new account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the Jagran Services, even after your account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

E. Withdrawing Consent and Restriction of Processing
For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.

F. Right to Object to the Processing
Except in very specific cases where provided by law, you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. Such right can be exercised at any time where your personal data is processed for direct marketing purposes.

G. Right to object being subjected to a decision based solely on automated processing, including profiling. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except in specific cases provided by law.

Jagran shall provide information on action taken on a request pertaining to the rights above without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. Jagran shall inform the data subject of any such extension within one month of receipt of the request, together with the reasons for delay.

H. Complaints
If you have any complaints regarding processing of your personal information you may contact our Privacy Officer at contactus@jagrannewmedia.com.

You have the right to complaint about the data processing activities carried out by Jagran before the competent data protection authorities.

To invoke your data subject rights, please click here.

X. Security and Compliance with Laws

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered is securely stored within the Company controlled database.

The database is stored on servers secured behind a firewall on the cloud; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. If you know or have reason to believe that your Jagran Services account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us by contacting our customer support team.

XI. Cross-Border Data Transfers

Given our global presence, there may be instances where we must transfer your personal information to third parties located worldwide for the purposes described in this privacy policy. It is essential to emphasize that such transfers will exclusively take place when we have ascertained that these third parties can provide an adequate and appropriate level of data protection, and that the transfer of information aligns with all pertinent provisions of the Digital Data Protection Act 2023.

Our unwavering commitment lies in upholding our legal and regulatory responsibilities regarding your personal information. This encompasses establishing a lawful basis for the transfer of personal data and incorporating necessary safeguards to ensure that your information benefits from a suitable level of protection. Additionally, we will take every measure to ensure that the recipient in the receiving country is bound by a commitment to protect your information at a security level that matches the standards mandated by applicable laws. Our justification for such transfers will be firmly rooted in the data’s content or one of the safeguards endorsed by the law.

XII. Social media

Jagran operates channels, pages and accounts on some social media sites to inform, assist and engage with you. Jagran monitors and records comments and posts made on these channels about Jagran in order to improve its products and services.

Please note that you must not communicate with Jagran through such social media sites the following information:

Sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number ;
Excessive, inappropriate, offensive or insulting information towards individuals.

Jagran is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. Jagran is only responsible for its own use of the personal data received through such sites.

XIII. Changes in the Policy

Jagran reserves the right to update, change or modify this policy at any time. The policy shall come to effect from the date of such update, change or modification.

XIV. Grievance Redressal

If you require information, clarification regarding the use of your personal information, or have grievances related to the use or deletion of your personal information, please reach out to us using one of the following methods:

Email: compliant_gro@jagrannewmedia.com

Postal Address:
Naveen Singh
Grievance Redressal Officer
Jagran Prakashan Ltd.
20th Floor, C-1 Tower-B, World Trade Tower
Sector-16, Noida, Gautam Buddha Nagar
Uttar Pradesh, 201301

XV. Disclaimer

Jagran shall not bear responsibility for any loss or damage incurred due to the inadvertent or intentional disclosure of user account information, or details pertaining to online transactions involving credit cards, debit cards, and their respective verification processes. This exemption extends to any errors, omissions, or inaccuracies in such disclosed information, regardless of whether such disclosure is a result of legal processes or any other circumstances.

Any personal information voluntarily provided by you, which Jagran did not explicitly request during registration, whether mandatory or optional, will be considered as willingly and intentionally furnished. Jagran cannot be held accountable for any breaches related to such voluntarily shared information.